RefundPolicy

1. Refund Eligibility

Refund requests must be submitted within 24 hours of the initial purchase. Approved refunds are limited to up to 80% of the original payment.

2. Non-Refundable Services

Refunds are not available for:

• VPS and Dedicated Servers
• Custom-configured services
• Renewals, upgrades, or add-ons
• Discounted or promotional purchases

3. Refund Request

All refund requests must be submitted through LumixaCloud Support via our Discord server or official support email.

4. Refund Processing

Approved refunds are processed within 3–7 business days and are issued only to the original payment method used during checkout.

5. Resource Usage

Services that consistently exceed their allocated resources may be restricted or suspended. One prior notice will be provided whenever possible.

6. Data & Service Termination

Once a refund is approved and completed, the associated service will be permanently terminated and all stored data will be deleted. Customers are responsible for maintaining their own backups.

7. Chargebacks

Opening a chargeback without first contacting LumixaCloud Support may result in immediate suspension or termination of all active services and accounts while the dispute is under review.

8. Abuse of Refund Policy

Refund requests submitted in bad faith, fraudulent claims, or repeated abuse of this policy may be denied and may lead to account suspension.

9. Policy Updates

LumixaCloud reserves the right to modify or update this Refund Policy at any time without prior notice. The latest version will always be available on our website.

10. Terms of Service

By purchasing or using our services, you acknowledge that you have read and agree to this Refund Policy and the LumixaCloud Terms of Service.